Best Available Rate Guarantee
Why book thru tryphotels.com? Because we give you loyalty points and guarantee the Best Available Rate! And if you find a lower price, we’ll not only refund the difference, we’ll give you an additional 10% off. Find out more. .
Example of How It Works
An example of how the Best Rate Guarantee works: Step 1
: You view the Terms and Conditions and then book a one-night stay at a TRYP by Wyndham hotel in Madrid, Spain on the tryphotels.com web site or through the toll-free number, +1 800 4683 2611
, for a room rate of 100€. Step 2
: You find a room rate of 90€ through another web site for the same hotel, same night, same room type, same number of guests and in the same currency. Step 3
: Send an e mail (firstname.lastname@example.org
) to us with your booking details within 24 hours after booking your original reservation and 48 hours before your arrival at the TRYP by Wyndham
property. Make sure you include in your e mail the following information: Contact Details:
First Name, Last Name, Contact telephone number, E Mail Address, CountryReservation Details:
Booking Reference, Hotel Name, Location, Check in date, Check out date, Room type, No. of guests, Board basis (e.g. with or without breakfast), PriceAlternative Quote Details:
Site where found, url, Price quotedStep 4
: Assuming our customer service agent confirms your TRYP by Wyndham
booking and that the rate on the competing web site is available and bookable and is lower than TRYP by Wyndham's
Best Available Rate, the customer service agent will modify your reservation to reflect the competing rate plus an additional 10% off. We will notify the hotel of the rate change on your confirmed reservation. Step 5
: Relax, knowing that you have booked the best rate available for your room.
Frequently Asked Questions "What are the requirements for claiming the Best Available Rate Guarantee?"
Booking must be made via the tryphotels.com Web site or through the TRYP by Wyndham
toll-free number and the guest must have a TRYP by Wyndham
reservation system confirmation number.
The competing rate on another Web site must be for the same hotel, for the same dates, for the same room type, for the same number of guests, in the same currency and must be publicly available for booking via the Internet.
The Customer Service department of TRYP by Wyndham
must be contacted in the required manner within 24 hours of booking and 48 hours prior to arriving at the hotel by filling out the Claim Form. TRYP by Wyndham
must be able to verify the lower Internet rate for such date(s).
See Terms and Conditions for more details. "If I am able to find a lower rate, how do I contact TRYP by Wyndham?"
Send your claim by email. You should receive a response within 24 business hours (Monday through Friday from 0700 - 2200 CST). Make sure you include in your email the following information: Contact Details:
First Name, Last Name, Contact telephone number, E Mail Address, CountryReservation Details:
Booking Reference, Hotel Name, Location, Check in date, Check out date, Room type, No of guests, Board basis (e.g. with or without breakfast), PriceAlternative Quote Details:
Site found on, url, Price quoted
"What is the turnaround time for adjusting my rate?"
The customer service agent should e-mail within 24 business hours. If your request is sent outside of our normal business hours, it will be processed on the next business day.
Business Hours: Monday through Friday from 0700 - 2200 CST.
Terms and Conditions TRYP by Wyndham
guarantees that our website and the TRYP by Wyndham
toll free number will have the lowest rate publicly available to consumers on the Internet. If you find a rate lower than TRYP by Wyndham 's Best Available Rate that is viewable and bookable on another website for the same hotel, same room type, same number of guests, same currency and for the same dates, and advise TRYP by Wyndham within 24 hours after booking your room on our website or through our central reservation number, TRYP by Wyndham will match the lower rate found and give you an additional 10% off each night of the stay. If there is a rate available on our website or through our central reservation number that is the same or lower than the rate on the other website, the TRYP by Wyndham
rate will be offered instead. Due to rounding and other issues, rates within 25 cents of our Best Available Rate will be considered a match and will not qualify for Best Rate Guarantee claims.
To file a claim, submit an e mail with your booking details. Only one valid claim can be submitted per person, per e-mail address, per calendar month. All reservations must be for personal use only and booked by the guest who will actually be staying at the hotel. Reservations booked by brokers or agents will not qualify. Best Rate Claims and any discounted rates issued under this program are not transferable.
Guarantee applies only to reservations made on our website or our central reservation number for TRYP by Wyndham hotels. Guest must have a TRYP by Wyndham
reservation confirmation number.
Guest must submit the claim within 24 hours after booking the original TRYP by Wyndham
reservation and at least 48 hours before scheduled arrival. If the original reservation was made within 48 hours of arrival, the Best Rate Guarantee is not applicable. The competing rate on another website must be for the same hotel, for the same dates, for the same room type, for the same number of guests, in the same currency and must be publicly viewable and bookable via the Internet. A viewable rate means that the general public can view the rate on the website. A bookable rate means that the rate is available and can be reserved online. Special rates available only to members of membership clubs or programs do not qualify. TRYP by Wyndham
customer service agents must be able to verify, to their satisfaction, that the claim meets all conditions of the Guarantee and these Terms and Conditions, and that it has been properly submitted TRYP by Wyndham
reserves the right to reject a Best Rate Claim and/or to cancel any discounted rate previously issued by it in the event of fraud or abuse of this Program or non-compliance with these Terms and Conditions.
For a multiple night stay, the total room cost for the stay will be evaluated in determining whether the other website has a lower rate.
Any rate change is not effective until the guest receives written confirmation. The standard claims processing time is 24 business hours (Central Standard). Claims submitted outside of business hours will be processed on the next business day. If a guest's stay begins before written confirmation is received, the original rate will remain in effect. TRYP by Wyndham recommends that the written confirmation of any rate change be presented by the guest at check-in.
The Guarantee applies only to published rates available to the general public. This excludes private rates, rates involving a prepaid voucher program, require a coupon or promo code, hotel rooms sold as part of a travel package, corporate discount rates, group rates (5+ rooms), meeting rates, any rates requiring membership in a club such as AAA rates or AARP rates, affinity program, or other organization where the rates are targeted toward a specific group of individuals and not intended for the general public.
The Guarantee does not apply to websites or rates where the TRYP by Wyndham brand and/or specific hotel and location are not known until the booking is made such as Priceline® or Hotwire®.
If the guest is a member of the Wyndham Rewards or MAS loyalty program, the number of Wyndham Rewards or MAS Points, airline miles of other currency to be awarded will be based on the rate actually paid by the guest at check-out.
For purposes of this Guarantee, the "rate" includes the room rate only and does not include any taxes or tariffs (i.e. federal, state, provincial or local) or any guest fees or charges (i.e. ? resort fees) which may be imposed by the hotel on the guest's stay.
The rates available under this Guarantee cannot be combined with any other special or promotional offers or discounts.
Void where prohibited by law. TRYP by Wyndham
reserves the right to modify, alter, suspend or terminate this Guarantee at any time without prior notice at its sole discretion.
1The Save Up To 25% Grand Opening Offer ("Offer") is for reservations booked by April 30, 2015 ("Offer Period"), with travel completed between March 17, 2015 and May 31, 2015. New bookings only; not applicable to group bookings. Reservation must be pre-paid with a valid credit card and is non-cancellable, non-refundable, and no changes can be made to the reservation. In the event of cancellation or modification, guest will forfeit total room charge plus taxes for the entire reservation. Savings will vary by date and availability and are discounted from property's Best Available Rate excluding taxes, resort/service fees, incidentals, gratuities, or additional per room, per night charges that may be imposed. Rooms at the discount are limited and subject to availability. Blackout dates, room type exclusions, and other restrictions may apply. Please inquire at time of reservation. The Offer and its terms and conditions are subject to cancellation or change at any time. Room discount cannot be combined with any other special rates, discounts, coupons, sales promotion, or other offers.
2The Best Available Rate + 1,000 Wyndham Rewards® Bonus Points Offer ("Offer") is for reservations booked by April 30, 2015 ("Offer Period"), with travel completed between March 17, 2015 and May 31, 2015. To qualify for the Best Available Rate + 1,000 Wyndham Rewards Bonus Points or Best Available Rate, a Wyndham Rewards member must: (i) search www.wyndhamrewards.com or www.tryphotels.com for rooms available on the desired dates at the "Best Available Rate + Bonus" rate at the Tryp by Wyndham NYC Times Square; and (ii) book the Best Available Rate + Bonus rate, then complete your stay as booked. You must be a Wyndham Rewards Member in good standing to participate.
Restrictions apply; advance booking required. Best Available Rate + Bonus rate may not be available on all dates. One stay includes all consecutive nights at the same hotel regardless of check-ins or check-outs. Members should allow six to eight weeks after completion of the stay for points to be credited to their account. The Bonus Point Rate Program and its terms and conditions are subject to cancellation or change at any time. Bonus Points Rates Program is subject to additional terms and conditions under Wyndham's Guaranteed Best Rate program, details of which are available here. Rate guarantee does not apply to rates that are not available to the public, travel packages, pre-paid rates involving a voucher, specially negotiated volume discount rates, or rates available on Web sites that do not disclose hotel brand until after the reservation is complete. Tax is additional, and rates may not be combined with any other offer or discount. Rates do not include resort/service fees, taxes, incidentals or gratuities or additional per room, per night charges that may be imposed. Rate, taxes, applicable dates, advance deposit, credit guarantee and reservation cancellation policies may vary by hotel; please inquire at time of reservation. Cannot be combined with any other offer, discount coupon, sale promotion, prior purchase or purchase of a gift certificate. The terms and conditions of the Wyndham Rewards Program apply to points earning. Visit www.wyndhamrewards.com for details or to sign up for the Wyndham Rewards Program.